# Unlock Account

When users account locked, they can unlock their account via ARKSSPR. The account unlock process is started by clicking the **Unlock Account** button on the main screen.

The username is entered and the appropriate domain is selected from the list. Supported formats in the username section are as follows.

1. User Principal Name (<username@domain.com>)
2. samAccountName (domain\username)

<figure><img src="/files/8mdeUpBvFLby9iBF4sdZ" alt=""><figcaption></figcaption></figure>

Select the 2FA method. The next screen will vary depending on the method selected.

<figure><img src="/files/tP7s4aMMqRZGMWt8utrw" alt=""><figcaption></figcaption></figure>

### SMS

When SMS is selected as the 2FA method, the user is asked to enter his phone number. The last 4 digits of the phone number defined for the user are shown on the screen. All formats can be used when entering the phone number, ARKSSPR normalizes the typed number and converts it into the required format.

* +90 5xx yyy zz tt
* 90 5xx yyy zz tt
* 0 5xx yyy zz tt
* 5xx yyy zz tt

<figure><img src="/files/KYFrJ8rU8VXFTbOMwZau" alt=""><figcaption></figcaption></figure>

After entering the phone number, the OTP code sent via SMS is entered. You should enter verification code in 5 minutes.

<figure><img src="/files/QIsFbn3Unx1KhWfd5SoZ" alt=""><figcaption></figcaption></figure>

### E-Mail

When E-Mail is selected as the 2FA method, the user is asked to enter his e-mail address. Some characters of the e-mail defined for the user are shown on the screen.&#x20;

<figure><img src="/files/uAKe8SecGRVIxmucGyRQ" alt=""><figcaption></figcaption></figure>

After entering the e-mail address, the OTP code sent via e-mail. You should enter verification code in 5 minutes.

<figure><img src="/files/Wj409mrcabnbm3YblPD9" alt=""><figcaption></figcaption></figure>

### Authenticator

When Authenticator is selected, the OTP code generated from the application must be entered in this field.

<figure><img src="/files/uNOyItHOdrSDImfbvrYL" alt=""><figcaption></figcaption></figure>

When the Account Unlock wizard is completed, if all information is entered correctly, the account will be unlocked.


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