# Ticket Settings

To configure the helpdesk email address in the "Ticket Settings" section, follow these steps:

1. **Access Ticket Settings:**
   * Log in to your system's administrative panel.
   * Navigate to the **general settings** under **settings** section.
   * Find and select "**Ticket Settings**."
2. **Enter the Email Address:**
   * Enter the desired email address you wish to associate with your helpdesk.
   * After ensuring the correctness of the email address, save the changes by clicking on the "Save"  button.

Please Note:

* Ensure that the email address provided is accessible and actively monitored to manage incoming tickets and correspondences effectively.
* In case of any issues or error messages during setup, refer to the system's documentation or contact support for assistance.
* If you don't enter an e-mail address to this area, tickets can be viewed only in "[Ticket Management](/master/administration/ticket-management.md)" Screen.


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