Ticket Settings

To configure the helpdesk email address in the "Ticket Settings" section, follow these steps:

1. Access Ticket Settings:

   • Log in to your system's administrative panel.

   • Navigate to the general settings under settings section.

   • Find and select "Ticket Settings."

2. Enter the Email Address:

   • Enter the desired email address you wish to associate with your helpdesk.

   • After ensuring the correctness of the email address, save the changes by clicking on the "Save" button.

Please Note:

• Ensure that the email address provided is accessible and actively monitored to manage incoming tickets and correspondences effectively.

• In case of any issues or error messages during setup, refer to the system's documentation or contact support for assistance.

• If you don't enter an e-mail address to this area, tickets can be viewed only in "Ticket Management" Screen.