# Password Reset When users forget their password, they can reset their password via ARKSSPR. The password reset process is started by clicking the **Password Reset** button on the main screen. The username is entered and the appropriate domain is selected from the list. Supported formats in the username section are as follows. 1. User Principal Name () 2. samAccountName (domain\username)

Select the 2FA method. The next screen will vary depending on the method selected.

### SMS When SMS is selected as the 2FA method, the user is asked to enter his phone number. The last 4 digits of the phone number defined for the user are shown on the screen. All formats can be used when entering the phone number, ARKSSPR normalizes the typed number and converts it into the required format. * +90 5xx yyy zz tt * 90 5xx yyy zz tt * 0 5xx yyy zz tt * 5xx yyy zz tt

After entering the phone number, the OTP code sent via SMS is entered. You should enter verification code in 5 minutes.

### E-Mail When E-Mail is selected as the 2FA method, the user is asked to enter his e-mail address. Some characters of the e-mail defined for the user are shown on the screen.

After entering the e-mail address, the OTP code sent via e-mail. You should enter verification code in 5 minutes.

### Authenticator When Authenticator is selected, the OTP code generated from the application must be entered in this field.

### Password Reset The new password must be entered twice. If the account is thought to be locked, the Unlock Account option is selected along with the password reset and the account is unlocked.

### Important * The password to be chosen must be determined according to ARKSSPR password policies, at least based on Active Directory Password policies. * Password complexity, * History rules * Minimum password age * Passwords generated with the Generate Password button are not saved anywhere. Therefore, the password generated by this button must be remembered by the user. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.arksspr.com/master/administration/password-reset.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.