> For the complete documentation index, see [llms.txt](https://docs.arksspr.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.arksspr.com/master/arksspr-user-guide/ticket-management.md).

# TICKET MANAGEMENT

The **Ticket Management** page is used to view and manage support requests created by users.

Administrators can search, review, and delete support tickets from this page.

<figure><img src="/files/U95QNdYi4TYngvygrunu" alt=""><figcaption></figcaption></figure>

#### Filter

Support requests can be filtered by the following criteria:

* **Name Surname:** Filters tickets by the user's name.
* **Status:** Filters tickets by their current status.
* **Start Date / End Date:** Filters tickets within a specified date range.

Select **Search** to apply the filter or **Clear** to remove all filter criteria.

#### Ticket List

The following information is displayed for each support request:

* **Name Surname:** The user who created the ticket.
* **Subject:** The subject of the support request.
* **Title:** The ticket title.
* **Description:** The detailed description of the request.
* **Communication Value:** The user's contact information.
* **Create Date:** The date and time when the ticket was created.
* **Status:** The current status of the ticket.

Select **Delete** to remove the selected support tickets.