> For the complete documentation index, see [llms.txt](https://docs.arksspr.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.arksspr.com/master/arksspr-user-guide/home-page/ticket.md).

# Ticket

The **Create Ticket** page allows users to submit support requests to the Help Desk team.

After completing the required information, the support request is created and forwarded to the system administrators or Help Desk team.

<figure><img src="/files/eceqKrqOYKUsxdCMdAcq" alt=""><figcaption></figcaption></figure>

#### Fields

* **Subject:** Specifies the category of the support request.
* **Title:** Specifies the title of the support request.
* **Description:** Provides detailed information about the issue or request.
* **Username and Surname:** Specifies the name of the user creating the request.
* **Communication Type:** Specifies the preferred contact method.
  * **Telephone Number:** Uses a phone number for communication.
  * **Email:** Uses an email address for communication.
* **Captcha:** Verifies that the request is submitted by a legitimate user.

After completing all required fields, select **Save** to submit the support request. Select **Back** to return to the previous page.