Password Reset
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The Password Reset feature allows users to reset their password without knowing their current password by completing the required verification process.
In the first step, the user enters their Username or Email address to begin the password reset process.
After the information is validated, select Next to continue.
The user selects the verification method that will be used during the password reset process.
The available verification methods are configured by the administrator.
Supported verification methods include:
SMS
Authenticator
The user is prompted to provide the information required for the selected verification method.
When SMS verification is selected, the user verifies their registered mobile phone number and selects Send Code to receive a verification code.
Enter the verification code received through the selected verification method.
After the code is successfully verified, select Next to continue to the password creation page.
Enter the new password and confirm it by entering it again.
Additional options include:
Unlock Account: Unlocks the user account as part of the password reset process.
Generate Password Tool: Generates a strong password that complies with the organization's password policy.
Select Send to complete the password reset.
The Generate Password Tool creates strong passwords that comply with the organization's password policy.
Administrators can configure the generated password to include:
Uppercase letters
Lowercase letters
Numbers
Special characters
Password length
The generated password can be copied directly into the password fields.
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